Shipping & Returns

 

 
Shipping

Please be assured that your items will ship out within one business day of purchase from our CA fulfillment center. We determine the most efficient shipping carrier for your order. The carrier we use is U.S. Postal Service (USPS). For express shipping, we may also use United Parcel Service (UPS) or Fed EX. We ship to PO Boxes.

 
 

If you are trying to estimate when your package will be delivered, please check the order tracking email you received from us (info@grassfactor.com) or log in to My Account and view order details.

 

If you do not receive any order-related emails from us within 30 minutes of placing an order, you might have mistyped the email address or the emails we sent might be in your junk or spam mailbox. Please check your junk mail box. Order tracking emails are typically sent in the evening of the day your place an order.

 
 
Returns & Refunds

All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned products.